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FAQ

Here you will find answers to commonly asked questions.

 

OrderingArtwork HelpShipping

How do I place an order?

Orders can be placed directly on our website. If you have any problems placing your order online, we can help you place your order over the phone. Call us today at 1.855.89.PRINT (77468).

File Inspection

We encourage you to upload your files for review before ordering. We can help adjust your files and we will send a PDF proof of your file. This way you can have more time to review and edit your files before the printing process begins. When you feel comfortable with the proof, you can approve the PDF proof, and proceed with the payment processing to get your job printed and shipped as quick as possible.

Online Proofs

After your order is submited, a PDF proof will be emailed to you for approval. If you've choosen not to recieve a proof, your job will automatically enter production. If you hired us to create a design, you will be contacted by a designer for further instructions. Once the proof is finalized and approved, your job will enter production.

Payment Processing

We are partnered with PayPal and all payments are proccessed through PayPal. We do not store any customer financial information on our servers. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

If you don't have a PayPal account, they also accepts major credit cards such as Visa, Mastercard, American Express, and Discover. Just click on the "Don't have a PayPal account?" and a form for credit card proccessing will be presented.

PayPal Acceptance Mark

Printing Process

After proof is approved, your job will be sent into production where is will be positioned, plated, printed, and cut. Once it's completed, it will be shipped to the address on file and you will be emailed a tracking ID. Make sure the shipping address on file is correct. We don't ship to P.O. boxes. Orders cannot be cancelled once it has entered production.

Tracking Your Package

After your print job is shipped, a tracking ID will be emailed to you so you can track your job and know when you will be expecting it to arrive. Shipping time may vary depending on location.

Cancelling Your Orders

If you cancel an order prior to it entering into production a staff member will inform you of any cancellation charges incurred. (Please allow at least 10 business days for any refunded monies to be credited to your account). A print order cannot be cancelled and no refund will be given once it has entered into production or any process thereafter. If you cancel your order during production, we will give a refund on the shipping only. No refunds are issued for Logo and Graphic design services. All cancellations requests must be made through our website by contacting us with your cancellation request along with the invoice number.

Types Of Files To Upload

It is recommended to save and upload your artwork as a .PDF We also accept: JPG, GIF, PNG, PDF, AI, PSD. If you send .PDF files, remember to outline the fonts or flatten your files before uploading. Files that are uploaded properly will likely speed up your turn-around.

Maximum File Sizes

The maximum acceptable combined file size for all uploads is 20GB (gigabytes).

Color modes: CMYK vs RGB

All colored artwork for print must be prepared in CMYK (cyan, magenta, yellow, black) color mode. All black & white artworks must be prepared in grayscale color mode. Heavy black ink might cause smearing.

If your artwork is prepared as an RGB file, there is a chance when printed that the colors may shift resulting in a slightly different color output.

Print vs Web: Images that are designed for print must be CMYK whereas images for the web should be prepared in RGB.

Artwork Resolution

All artwork for print must be prepared in 300 dpi resolution, no less. Low resolution files will result in blurred images when printed.

Print vs Web: Images that are designed for print must be atleast 300 dpi whereas images designed for web must be a low resolution of 72 dpi.

How to Setup File With Bleed

What is Bleed? Bleed is a printing term that refers to printing that goes beyond the edge of the sheet after trimming.

Why is Bleed Necessary? Bleed ensures that no white edges occur in the final trimmed document. It is very difficult to print exactly to the edge of a sheet of paper/card, to achieve this it is necessary to print a slightly larger area than is needed and then trim the paper/card down to the required finished size. Images, background images and fills which are intended to extend to the edge of the page must be extended beyond the trim line to give a bleed.

How Much Bleed is Needed? The amount of bleed that is required depends on certain print products. For standard print products, files are required to have 0.125" bleed around the artwork. For example, if your preparing your artwork for standard business cards 3.5x2", you must add bleed by extending your artwork by 0.125" making the final size of 3.625x2.125". Therefore, when the final product is trimmed to appropriate size, no white edges will be visable.

For poster prints, no bleed is required. Make the artwork exactly the size you are ordering.

Transparency Issues

To prevent transparency issues, always convert your spot color to CMYK and flatten files before sending.

Overprint Issues

If an object is set to overprint, it can cause unexpected results. We suggest you make sure all overprint objects are turned off before submitting your files.

Uploading Artwork

When uploading artwork, please upload each side of the artwork in separate files and label each side accordingly.

About The Online Designer

If you need to edit an image and do not have any high end graphic design software installed, Pixlr Editor is an excellent choice and it runs directly in your browser!

What is Pixlr? Pixlr is a third-party online image designing/editing application similar to Photoshop that operates directly through your web browser. It is built using Flash and you got to have the Flash plug-in to get it to work.

Pros and Cons: Pixlr is a free online application for professionals and non-professionals. It is a Flash based application which enables quick loading time. Pixlr is ideal for people who cannot afford expensive graphic design software. It is a powerful and feauture rich application which also support layers and masks, floating menus for tools and options, real-time preview, powerful selecting tools and what’s more, an impressive selection of filters and effects. Pixlr also supports PSD files so you can open them with the layer intacted.

There are disadvantages to using Pixlr though. Pixlr is raster based software so this is not a good tool to use for logos or illustrations that need to be enlarged. The color output used in Pixlr is RGB. This is ideal to be used in images for the web but for printing, CMYK is used. Although color conversion from RGB to CMYK can be done, this may result is a color shift. For print we recommend using a professional graphic design software which has CMYK capability.

The DPI output used in Pixlr is 72 dpi. This is ideal for images on the web but for printing, a minimum of 300 dpi is recommended.

We can assist is adjusting your files to the appropriate dpi and convert your colors to CMYK, but we do not assure color/image consistency. Please revise proof carefully if you decide to use this application.

Do We Offer Express Shipping?

Yes we do. Please contact us for express shipping rates.

Shipping Times

We are partnered with UPS and shipping times are based on Standard shipping, EST Time.

Rush Orders

Please contact us to see if rush service is available for specific product.

Do We Ship to P.O. Boxes?

No, we do not ship to P.O. boxes.

Do we ship to U.S.?

Yes, please contact us for more information.

Can I Pick Up Orders?

At this time we do not offer local pick up services. All orders once production is completed will be automatically shipped out to the address on file.

About Us