Frequently Asked Question

Here you will find answers to commonly asked questions.

How do I place an order?

Orders can be placed directly on our website. If you have any problems placing your order online, we can help you place your order by email.

How does the ordering process work?

After proof is approved, your job will be sent into production where is will be positioned, plated, printed, and cut. Once it’s completed, it will be shipped to the address on file and you will be emailed a tracking ID. Make sure the shipping address on file is correct. We don’t ship to P.O. boxes. Orders cannot be cancelled once it has entered production.

Can you check my files for me?

Yes, we encourage you to upload your files for review before ordering. We can help adjust your files and we will send a PDF proof of your file. This way you can have more time to review and edit your files before the printing process begins. When you feel comfortable with the proof, you can approve the PDF proof, and proceed with the payment processing to get your job printed and shipped as quick as possible.

Do I get a Proof before production?

After your order is submited, a PDF proof will be emailed to you for approval. If you’ve choosen not to recieve a proof, your job will automatically enter production. If you hired us to create a design, you will be contacted by a designer for further instructions. Once the proof is finalized and approved, your job will enter production.

What kind of payment do you accept?

We are partnered with PayPal and all payments are proccessed through PayPal. We do not store any customer financial information on our servers. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

If you don’t have a PayPal account, they also accepts major credit cards such as Visa, Master Card, and American Express. Just click on the “Don’t have a PayPal account?” and a form for credit card processing will be presented.

Do you offer rush production?

Yes, please contact us to see if rush service is available for specific product.

How do I track my package?

After your print job is shipped, a tracking ID will be emailed to you so you can track your job and know when you will be expecting it to arrive. Shipping time may vary depending on location.

Can I cancel my order?

If you cancel an order prior to it entering into production a staff member will inform you of any cancellation charges incurred. (Please allow at least 10 business days for any refunded monies to be credited to your account). A print order cannot be cancelled and no refund will be given once it has entered into production or any process thereafter. If you cancel your order during production, we will give a refund on the shipping only. No refunds are issued for Logo and Graphic design services. All cancellations requests must be made through our website by contacting us with your cancellation request along with the invoice number.

What file format do I upload?

It is recommended to save and upload your artwork as a .PDF We also accept: JPG, GIF, PNG, PDF, AI, PSD. If you send .PDF files, remember to outline the fonts or flatten your files before uploading. Files that are uploaded properly will likely speed up your turn-around.

What is the max file size for upload?

The maximum acceptable combined file size for all uploads is 20GB (gigabytes).

What's color mode RGB vs CMYK?

All colored artwork for print must be prepared in CMYK (cyan, magenta, yellow, black) color mode. All black & white artworks must be prepared in grayscale color mode. Heavy black ink might cause smearing.

If your artwork is prepared as an RGB file, there is a chance when printed that the colors may shift resulting in a slightly different color output.

Print vs Web: Images that are designed for print must be CMYK whereas images for the web should be prepared in RGB.

What resolution do I upload?

For best results, artwork for print must be a minimum of 300 dpi resolution. Low resolution files will result in blurred images when printed. Please use our setup templates to set up your artwork accordingly.

Print vs Web: Images that are designed for print must be at least 300 dpi whereas images designed for web must be a low resolution of 72 dpi.

What is bleed?

What is Bleed? Bleed is a printing term that refers to printing that goes beyond the edge of the sheet after trimming.

Why is Bleed Necessary? Bleed ensures that no white edges occur in the final trimmed document. It is very difficult to print exactly to the edge of a sheet of paper/card, to achieve this it is necessary to print a slightly larger area than is needed and then trim the paper/card down to the required finished size. Images, background images and fills which are intended to extend to the edge of the page must be extended beyond the trim line to give a bleed.

How Much Bleed is Needed? The amount of bleed that is required depends on certain print products. For standard print products, files are required to have 0.125″ bleed around the artwork. For example, if your preparing your artwork for standard business cards 3.5×2″, you must add bleed by extending your artwork by 0.125″ making the final size of 3.625×2.125″. Therefore, when the final product is trimmed to appropriate size, no white edges will be visable.

For poster prints, no bleed is required. Make the artwork exactly the size you are ordering.

How do I prevent transparency issues?

To prevent transparency issues, always convert your spot color to CMYK and flatten files before sending.

How do I prevent overprint issues?

If an object is set to overprint, it can cause unexpected results. We suggest you make sure all overprint objects are turned off before submitting your files.

How do I upload multiple files?

When uploading artwork, please upload each side of the artwork in separate files and label each side accordingly.

Do you offer express shipping?

Yes we do, please contact us for express shipping rates.

What are the shipping times?

Shipping times depends on which facility the product will be produced at. Once shipped you will receive a tracking ID to track your package.

Which countries do you ship to?

Right now, we are only shipping to Canada and United States.

Do you ship to P.O. boxes?

No, we do not ship to P.O. boxes.

Can I pick up my order?

At this time we do not offer local pick up services. All orders once production is completed will be automatically shipped out to the address on file.